For hygiene and safety reasons, we do not accept returns or exchanges on skincare or makeup products once the order has been delivered.

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible and provide clear photos of the product and its packaging.

We will review the case and, once the issue has been verified, provide the most appropriate solution, whether a replacement or a refund, depending on the situation.

We recommend checking your order carefully upon delivery and contacting us promptly if you notice any issue.

Thank you for your understanding and for choosing Diva by Dina Omara. ♡